RENOVATION SIMPLIFIED
NO SURPRISES, JUST RESULTS

At LUFA DESIGN STUDIO, we believe a beautiful home starts with a clear plan. We’ve built our reputation on honesty and technical excellence, which is why we’ve created this FAQ to address the “fine print” of the renovation process.
Explore our categories below to understand how we manage your project, protect your investment, and ensure the highest standards of Malaysian craftsmanship.

DESIGN & CREATIVE

What is your design style?

While our portfolio showcases a signature touch of Modern Contemporary, we do not believe in "one size fits all." Our role is to be the bridge between your vision and reality. Whether you prefer Japandi, Industrial, or Classic Luxury, we adapt our expertise to suit your lifestyle, ensuring the result feels like your home, not just our project.

How does the initial consultation work?

We invite you to start your journey by visiting our showroom, where you can explore our material gallery and see our craftsmanship firsthand. We also offer a complimentary discovery call or virtual meeting to discuss your requirements and budget. For a physical site visit and measurement, we charge a nominal Site Survey Fee, which is fully creditable toward your project if you choose to sign with us. This ensures we provide you with an accurate, data-driven proposal from day one.

 

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What is included in the Design Fee?

Our Design Fee is a professional service charge that covers:

  • Full-set 3D Visualizations (Photo-realistic renderings).
  • Space Planning and furniture layout optimizations.
  • Material Mood Boards (Selection of tiles, laminates, and textures).
  • Technical Drawings (Electrical, plumbing, ceiling, and detailed carpentry blueprints).
How many design revisions can I make?

We include three (3) major rounds of revisions for the 3D phase. We find this encourages a focused collaborative process. Minor adjustments to materials or colours are usually handled during the final selection phase to ensure you are 100% happy before construction begins.

Do you charge a design fee? Is it refundable?

Yes, we charge a professional design fee. This covers site measurement, space planning, 3D visualizations, and the preparation of detailed technical drawings. However, if you proceed with our construction services, this fee will be rebated according to the final amount of the renovation work. This allows us to provide you with high-level creative expertise while offering a cost-effective solution for your full home transformation.

BUDGET & INVESTMENT

What is your minimum project starting value?

To maintain our quality of workmanship and dedicated project management, we typically undertake full-room or full-home renovations starting from RM 50,000. For smaller styling or "makeover" projects, please contact us for a custom assessment.

 

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How do you calculate the project cost?

We do not believe in "guessing" by square foot. We provide a Detailed Itemized Quotation. This means you see exactly what you are paying for—down to the length of the cabinet, the type of hinges, and the specific paint brand. This prevents "hidden costs" later.

What is the typical payment schedule?

To ensure project transparency and smooth progress, we operate on a structured milestone-based payment system divided into two stages:


Stage 1: Design Stage

  • 100% Payment: Due upon formal acceptance of our quotation and the commencement of space planning.



Stage 2: Renovation Stage

  • Phase 1 (30%): Due upon formal acceptance of the renovation quotation and commencement of detailed construction drawings.
  • Phase 2 (35%): Due upon the completion of the plaster ceiling works.
  • Phase 3 (30%): Upon receiving notification from LUFA that your custom-made furniture is ready for installation. This payment must be made and cleared one (1) week prior to the scheduled installation date.
  • Phase 4 (5% - Rebate): The final 5% (less the design stage rebate) is due upon the successful signing-off of the client's final inspection.



"All projects are subject to LUFA’s Standard Terms & Conditions. Payment milestones must be strictly adhered to ensure timely project delivery."

How do you handle Variation Orders (VO)?

A VO only occurs if you request a change or addition after the contract is signed. We practice a "No Surprise" policy: all VOs must be quoted and signed by you before any additional work is carried out on-site.

Do you provide "Provisional Sums" (P.C. Sums) for items like tiles?

Yes. For items where you may want to choose specific designs later (like tiles or sanitary ware), we set a "Prime Cost Sum" (e.g., RM10/sqft). If you choose a cheaper tile, we refund you the difference; if you choose a more expensive one, you simply pay the balance.

THE BUILD & TIMELINE

How long will my renovation take?
On average, Condominium projects take 8–12 weeks (subject to management working hours), while Landed Property renovations take 12–20 weeks depending on the scope of structural extensions. We provide a weekly schedule so you can monitor progress in real-time.
Who manages the site daily?
You will be assigned a dedicated Project Manager (PM). While your Interior Designer handles the aesthetics, the PM coordinates the contractors, manages the timeline, and ensures the technical build matches the design perfectly.
Do you handle Management Office permits and deposits?
Yes. We handle all necessary paperwork, worker permit applications, and coordination with your Building Management to ensure a smooth start. Please note that the Refundable Renovation Deposit is usually paid by the homeowner to the management directly, as the refund will be issued to you upon completion. Additionally, any other external site-related costs—such as the rental of a "RORO" bin for construction waste disposal or specific management processing fees—are also to be borne by the homeowner.
How do you ensure the quality of sub-contractors?
We work with a vetted panel of specialized craftsmen (plumbers, electricians, carpenters) who have been with us for years. We do not use "random" daily labourers. Every trade is supervised by our in-house Project Manager to ensure they meet our strict quality standards.
What happens if there are delays in completion?
We value your time. Our contracts include a Liquidated Damages (LD) clause, which means if we exceed the agreed completion date due to our own fault, we will compensate you a fixed daily rate (deducted from the final bill) for every day of the delay.

WARRANTY & QUALITY

What is your Defect Liability Period (Warranty)?

We provide a 12-month Workmanship Warranty and a 24-month Warranty on all internal carpentry hardware (hinges and runners). Your peace of mind is our priority even after the keys are handed over.

What happens if I find a leak or crack after moving in?

Simply contact our After-Sales Support. We aim to respond within 48 hours. For urgent issues like plumbing or electrical faults, we prioritize immediate site attendance to rectify the problem under your warranty period.

What materials do you use to prevent termites?

We use High-Pressure Laminate (HPL) and moisture-resistant Plywood and Blockboard as our general standard. However, to ensure maximum durability in wet zones, we use Aluminium carcasses as our standard for the sink cabinet, which is 100% termite-proof and waterproof.

Can I visit one of your 'Live' sites before signing?

We encourage it! We can arrange a Site Tour of a project currently under construction. This allows you to see the "raw" quality of our work—how we handle wiring, tiling, and site protection—which is often more telling than a finished showroom.

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LUFA creates environments that breathe sophistication and serenity, turning life itself into a living work of art.